Last updated: August 2026
This policy describes how refunds and cancellations are handled for Sliceo services. Specific terms are set in each engagement’s written agreement, which controls if there is any conflict.
Advisory, implementation, and integration work is typically billed by scoped project or retainer. Fees for work already performed — including discovery, design, and delivered milestones — are non-refundable, because value is delivered as the work progresses.
You may cancel an engagement with written notice as described in your agreement. On cancellation, you are responsible for work completed and approved through the cancellation date. Any prepaid amounts not yet earned are refunded on a pro-rata basis.
Discovery calls are complimentary; there is nothing to refund.
To discuss a refund or cancellation, email [email protected] and reference your engagement.